What the sign can tell us
A moving meter may reflect demand you have not noticed, a shared connection or a loss. Establishing what the meter supplies comes before deciding where to trace.
Useful details to record
Bring readings with times and explain which appliances or other properties may be connected.
Include your postcode, the affected place and any earlier investigation. A concise history helps distinguish a repeating pattern from a one-off observation.
Where an investigation may begin
Understand what the meter is measuring.
Water meter leak investigationKeep the next step proportionate
A symptom alone does not identify a faulty pipe. Suitable investigation connects the observation with a cause before access or repair is proposed. If findings point outside plumbing, the recommendation should reflect that.
If water is actively escaping
For immediate danger, keep away from unsafe areas and use the appropriate emergency or urgent assistance service. Website enquiries do not dispatch emergency help or guarantee an attendance time.
Read the active-water guidance