Recognise the signs

You can hear water with no obvious use

A sound without an obvious source.

What the sign can tell us

Water-related noise may come from normal demand, an appliance or a concealed escape. The location, timing and systems in use help narrow the question.

Useful details to record

Record where the sound is clearest and whether it changes with normal use.

Include your postcode, the affected place and any earlier investigation. A concise history helps distinguish a repeating pattern from a one-off observation.

Where an investigation may begin

Follow the water, understand the loss.

Water leak detection

Keep the next step proportionate

A symptom alone does not identify a faulty pipe. Suitable investigation connects the observation with a cause before access or repair is proposed. If findings point outside plumbing, the recommendation should reflect that.

If water is actively escaping

For immediate danger, keep away from unsafe areas and use the appropriate emergency or urgent assistance service. Website enquiries do not dispatch emergency help or guarantee an attendance time.

Read the active-water guidance

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