Recognise the signs

There is an unexpected warm patch

An unexpected warm spot.

What the sign can tell us

Surface warmth can reflect normal pipe routes or heating behaviour. It becomes more useful when compared with moisture and evidence of water loss.

Useful details to record

Describe the heating settings and whether the warmth occurs when the heating is off.

Include your postcode, the affected place and any earlier investigation. A concise history helps distinguish a repeating pattern from a one-off observation.

Where an investigation may begin

Understand the loop beneath the floor.

Underfloor heating leak detection

Keep the next step proportionate

A symptom alone does not identify a faulty pipe. Suitable investigation connects the observation with a cause before access or repair is proposed. If findings point outside plumbing, the recommendation should reflect that.

If water is actively escaping

For immediate danger, keep away from unsafe areas and use the appropriate emergency or urgent assistance service. Website enquiries do not dispatch emergency help or guarantee an attendance time.

Read the active-water guidance

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