Water may be coming from the flat above

What the sign can tell us

Access and communication are essential when the affected surface and possible source belong to different properties. Shared services may also need to be considered.

Useful details to record

Explain the layout and identify the owner, landlord or agent who can authorise access.

Include your postcode, the affected place and any earlier investigation. A concise history helps distinguish a repeating pattern from a one-off observation.

Where an investigation may begin

Join up the evidence between flats.

Keep the next step proportionate

A symptom alone does not identify a faulty pipe. Suitable investigation connects the observation with a cause before access or repair is proposed. If findings point outside plumbing, the recommendation should reflect that.

If water is actively escaping

For immediate danger, keep away from unsafe areas and use the appropriate emergency or urgent assistance service. Website enquiries do not dispatch emergency help or guarantee an attendance time.